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Explore our Frequently Asked Questions to find helpful information about shopping with FELLAURA. Learn more about orders, shipping, tracking, returns, sizing, payments, and other common questions before making your purchase.
If you cannot find the answer you need, our customer support team is available to help with additional questions about your order or shopping experience.
Frequently Asked Questions
What payment methods can I use?
The payment methods available for your order are displayed at checkout. Choose one of the options shown and follow the instructions to complete payment. If a payment fails, check your billing details or contact your payment provider. For help with your order, email fellauraofficial@gmail.com.
How do I choose the right size?
Review the size information and measurements shown on the product page before ordering, and compare them with your own measurements. Sizing can vary by style. If size details are missing or you are unsure, email fellauraofficial@gmail.com with the product name or link before making your purchase.
How do I request a return or refund?
Email fellauraofficial@gmail.com within 30 days of receiving your item to request a return. Eligible items must be unworn or unused, with tags and original packaging, and you must provide proof of purchase. Please wait for approval and return instructions before sending anything back. Sale items and gift cards cannot be returned. Approved refunds are issued to the original payment method within 10 business days after inspection. See our Refund Policy for full terms.
How can I track my order?
Once your order ships, we will email you a tracking number. Use it on the carrier's tracking page or select Track Your Order in our footer. Tracking updates may take time to appear after dispatch. If you need help, email fellauraofficial@gmail.com with your order number.
How do I make a purchase?
Choose an item and select your preferred size and color, then add it to your cart. At checkout, enter your shipping details, select an available delivery option, and complete payment using one of the methods shown. Shipping costs are calculated at checkout.
How do I know if my order is confirmed?
Once your payment is complete, we’ll email a confirmation with your order number and details. If it doesn’t arrive, check your spam or promotions folder. Still can’t find it? Email fellauraofficial@gmail.com using the email address entered at checkout.
Can I change my shipping address after my order is placed?
Please email fellauraofficial@gmail.com as soon as possible with your order number and the corrected address. We can try to update it only if the order has not yet been processed or shipped; once it has shipped, an address change may no longer be possible.
Do you ship internationally?
We currently ship within the United States only. Available shipping methods, costs, and estimated delivery times are shown at checkout.
