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Shipping policy

Last updated: August 27, 2026

Thank you for shopping at FELLAURA. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.

Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping — Estimated delivery: 7–14 business days
  • Express Shipping — Estimated delivery: 3–7 business days

Shipping rates are calculated at checkout based on your location and selected shipping method.

International Shipping

We ship worldwide. Please note that international orders may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our carrier's website.

Lost or Damaged Packages

FELLAURA is not responsible for packages lost or damaged during transit. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging at [your support email].

Shipping Delays

We are not responsible for delays caused by customs, weather conditions, or other circumstances beyond our control.

Contact Us

For any shipping-related questions, please reach out to us at: 📧 [your support email] 🌐 fellaura.com