Shipping policy

Shipping Policy

Last Updated: October 19, 2026

Thank you for shopping at FELLAURA. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing your order.

1. Shipping Destinations

We currently ship exclusively to addresses within the United States.

International shipping is not available at this time.

2. Order Processing

Once your payment is confirmed, your order is prepared for fulfillment.

Processing times may vary depending on product availability and the warehouse from which your item is shipped.

3. Estimated Delivery Times

Our products are shipped from either USA-based or overseas warehouses.

Estimated Delivery:

USA Warehouse: 2–5 business days.
Overseas Warehouse: 5–10 business days.

Estimated Order Preparation:

USA Warehouse: 1–2 business days.
Overseas Warehouse: 2–3 business days.

The estimated preparation period is already included in the displayed delivery timeframe and is not added separately.

Product-page delivery date ranges are automatically calculated using the current date in the America/New_York time zone.

Business days exclude Saturdays and Sundays.

Delivery dates are estimates, not guarantees. Actual delivery times may vary due to product availability, processing, carrier schedules, and holidays.

Orders containing products from different warehouses may arrive in separate packages at different times.

4. Shipping Rates

FELLAURA offers flat-rate standard shipping based on the warehouse groups included in your order.

Warehouse Group	Shipping Rate
USA Warehouse Items Only	$8.99
Overseas Warehouse Items Only	$5.99
Mixed USA & Overseas Items	$14.98

Important Shipping Information:

Shipping fees are charged per warehouse group, not per individual product.
Purchasing multiple items from the same warehouse group does not multiply the shipping fee.
Orders containing both USA and overseas warehouse items are charged the combined flat rate of $14.98.
All shipping rates are in USD.
Your final shipping total is displayed at checkout before payment.

5. Free Shipping

FREE Standard Shipping on qualifying orders of $89 or more.

Free shipping is applied automatically at checkout when the qualifying subtotal reaches $89.
Eligible orders may contain USA warehouse items, overseas warehouse items, or both.
No discount code is required.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

You can follow your package through the carrier's tracking website.

Tracking updates may take time to appear after dispatch.

7. Shipping Delays

Delivery estimates may be affected by circumstances beyond our control, including:

Shipping carrier delays.
Severe weather conditions.
Public holidays.
Unexpected logistical disruptions.

If your package experiences a delay, please contact our customer support team for assistance.

8. Lost or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at support@fellaura.com.

Please include your order number and a brief description of the issue.

For damaged items, include clear photographs of the product and packaging so our team can investigate and assist you.

9. Contact Us

For shipping questions, please contact:

FELLAURA Customer Support

Email: support@fellaura.com

Website: fellaura.com

Thank you for choosing FELLAURA. We appreciate your trust and look forward to serving you.